Saturday, April 16, 2011

A stronger chain of command: Supply chain a Priority at Siemens

Financial Times, London,11 Oct 2010

A new SC Head wasastonished to discover that Europe’s largest engineering company listed some of its 113,000 suppliers several times in its purchasing databases. The discovery laid bare the lack of transparency and the inefficiencies in the group’s decentralised purchasing system.

Martin Raab, head of supply chain management at Capgemini, says: “A lot of companies are currently thinking about ways to make their supply chains more transparent and flexible by further centralising them and digitalising the relevant information ... as purchasing often adds up to 60 to 80 per cent of overall costs, this is something where you can save very much, very fast.”

Unlike the many plant closures or restructuring programmes initiated during the economic crisis, improvements in the supply chain do not take years to make a difference to profits. “Such savings have a direct effect on margins and the bottom line,” says Ms Kux. Her appointment to the board is unusual in a country where responsibility for supply chains is seldom represented at such senior level.

Siemens’ approach is seen as a good example of supply chain reform. “They are absolutely doing the right things here,” says Martin Prozesky, analyst at Bernstein Research. Mr Raab says such organisational re­forms can improve operating profit margins by up to 10 percentage points. “In extreme examples, a company can see its Ebit [earnings before interest and taxes] margin quadruple from 3 per cent to 13 per cent.”

“We have communicated the numbers 60, 25, 20 – these are our key performance indicators: a 60 per cent increase in pooling of our spending, an increase of sourcing in emerging countries to 25 per cent and a 20 per cent reduction of the supply base,” says Ms Kux.

The first lever is to bundle a bigger amount of purchasing volume. “Many companies are moving from local profit centres to global operating models where the local units are being steered with key performance indicators such as productivity,” says Mr Raab.

The biggest and fastest synergies can be reaped by centralising purchasing of “indirect materials” that are not directly used for making products. Siemens spends €11bn ($15bn) each year on such materials – from pencils to fork lifts – and it has recently appointed a senior executive responsible for centralising these purchases.

When it comes to direct materials, however, the process is much slower and more difficult. At the start, Siemens defined 20 material groups, such as plastics, cables, copper, castings, metal and mechanical parts, and it is now simplifying and harmonising specifications for centralised purchasing.

Bringing purchasing closer to Siemens’ markets is also an element of the second lever: a further push into low-cost sourcing by increasing the purchasing value from emerging markets by 5 percentage points to 25 per cent in the medium term. “We don’t call this low-cost sourcing but global value sourcing, because this is not only about costs but also about quality. There is a lot of value to be gained in places like China and India,” Ms Kux says.

But to achieve this, Siemens is not only working closely with local suppliers from emerging markets. It also offers partnerships to some of its smaller German suppliers to help them gain a foothold in China, since many of them lack the resources to do so on their own. German castings producer Bartz-Werke, for instance, took Siemens’ advice when it set up a joint venture in the Jiangsu province. “This has advantages both for the supplier and for us because these are suppliers that we already know and the suppliers know our quality re­quirements and products,” Ms Kux says.

The engineering group has also identified key suppliers for the future, with which it will work closely. “The future will not be Siemens against other companies but the best networks competing against each other. The company that will have the closest relationships with the best partners will have an immense and sustainable competitive advantage,” Ms Kux says.

Because Europe’s biggest engineering group launched its initiative in the middle of the economic crisis, it can reap the rewards now the global economy has regained some traction. Analysts estimate that the company can achieve net savings, which include reinvestments into better pricing, of €1.2bn and €1.8bn each year.

When the economic crisis triggered a slew of insolvencies among cash-strapped suppliers over the past few years, managers became aware what damage a hiatus in the global supply chain can cause. It has prompted a new phrase to be added to managers’ vocabulary: “disruption risk”.

“The financial crisis and a number of other large events that have happened in the past five years have definitely prompted companies to start looking at the true costs of supply chain disruption risks,“says Paul Kleindorfer, professor for sustainable development at Insead, the French business school.

A number of large companies such as General Electric, Toyota and Siemens have set up teams that map risks to the supplier base – a long list that can stretch from financial problems to regulatory risks and global warming. The teams also highlight particularly vulnerable areas of the supply chain base.

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Information You Can Use. Knowledge You Can Trust


This summary is taken from Business Leaders Digest monthly


The objective of BLD is to offer strategic insights, how-to articles, thought leadership pieces and other information to help you become more effective at the workplace.


Summaries from global top 100 business & management magazines, newspapers, websites & reports are published monthly in Business Leaders Digest which can be subscribed at a modest annual subscription of Rs1500 for corporates and Rs.900 for individuals in India or US$50 overseas. To subscribe or receive a sample issue, email at busleadersdigest@gmail.com


The Rise of Generation C


Strategy+Business, Jan 2011

How to prepare for the Connected Generation’s transformation of the consumer and business landscape.

We call them Generation C — connected, communicating, content-centric, computerized, community-oriented, always clicking. As a rule, they were born after 1990 and lived their adolescent years after 2000. This is the first generation that has never known any reality other than that defined and enabled by the Internet, mobile devices, and social networking. They have owned various handheld devices all their lives, so they are intimately familiar with them and use them for as much as six hours a day.

As populations in Western countries age, powerful new consumer segments will be created, including a relatively wealthy retirement segment and a rising young middle class. The pace of innovation will accelerate, creating an ever more digital world, even as wireless devices become the dominant tool for trade, entrepreneurship, and Internet access. Indeed, the very rise of Generation C will help create a virtuous circle that will help stimulate economic growth, which in turn will encourage both the public and private sectors to continue to invest in faster and more widespread communications infrastructure, thus enabling even greater growth.

The trends outlined above will have a wide range of effects on how members of Generation C — and, by extension, other generations as well — use communications technology, how they access and consume information and entertainment, and how they interact. These effects will be determined in part by the progress of technologies over the course of the next decade.

On the grid 24/7. Being connected around the clock will be the norm in 2020 — indeed, it will be a prerequisite for participation in society. The Internet’s power will develop not just through its online economic might, but also offline, as a result of its cultural and political influence. Social animal 2.0. Thanks to the popularity and performance of social collaboration technologies and mechanisms, including social networks, voice channels, online groups, blogs, and other electronic messaging systems, the size and diversity of networks of personal relationships will continue to grow. These networks will include acquaintances ranging far beyond the traditional groups of family, friends, and work colleagues to include friends of friends, online acquaintances, and anonymous members of interest groups. Already, 49 percent of 16- to 24-year-olds in Europe are savvy users of social networks.

The digitization of everything will have an equally profound effect on how businesses operate, and on how work gets done. Among the changes that will be wrought by the arrival of Generation C in the workplace will be the continuing consumerization of corporate IT. More than half of the CIOs in a recent Booz & Company survey said that in the next three to five years, most employees will bring their personal computers to work rather than using corporate resources. The trend of redefining employees as resident consumers will be led by Generation C, given its familiarity with technology and its expectation of always-on communications.

This trend will, in turn, encourage the increasing virtualization of the organization. As 24/7 connectivity, social networking, and increased demands for personal freedom further penetrate the walls of the corporation, corporate life will continue to move away from traditional hierarchical structures. Instead, workers, mixing business and personal matters over the course of the day, will self-organize into agile communities of interest. By 2020, more than half of all employees at large corporations will work in virtual project groups. These virtual communities will make it easier for non-Western knowledge workers to join global teams, and to migrate to the developed world. As they do, they will bring with them the innovative ideas and working behavior developed in their home territories.

Moreover, the proliferation and increasing sophistication of communication, interaction, and collaboration technologies and tools, and the economics of travel itself, will result in knowledge workers’ traveling much less frequently. The opportunity to meet face-to-face will be accorded primarily to top management, and business travel will become a valued luxury.

This increasing technological sophistication will promote the emergence of skilled and innovative digital entrepreneurs in massive numbers throughout the developing world. The rise of these entrepreneurs has the potential to significantly disrupt traditional Western business models. And they will have the attention of a large, newly connected audience that can benefit from their new ideas

As Generation C enters the workforce over the next decade, the manner in which it consumes information, communicates at work and play, and uses technology will transform many major industries. The most affected sector will be telecommunications, which is at the very center of how this new generation will live their lives; other sectors apt to greatly change include healthcare, retail, and travel. How will these industries evolve over the next decade?

Telecommunications: We see three primary new revenue opportunities arising from the changes that the emergence of Generation C will bring about. First, the demand for ubiquitous connectivity will ultimately create the need for universal broadband access in developed economies. As a result, operators that hope to grow by offering services dependent on broadband must support national efforts to build out this next-generation infrastructure. Second, vast segments of the world’s population in emerging markets are still unconnected, and operators looking to grow their customer bases thus need to expand in those markets. Third, the ways that Generation C behaves and collaborates, and the technologies it prefers, will create opportunities in other industries; telecommunications operators should be considering how to promote the use of their services to capture some of the new value created.

Healthcare. As information about doctors and hospitals, medical treatments, and costs floods the Internet, consumers will gain real power, performing their own research; writing reviews of physicians, hospitals, and drugs; and forcing the players to compete more actively. Online services, some featuring user-generated content, will become a primary channel for medical advice, substituting in part for traditional support channels.

Widespread connectivity will boost electronic diagnosis, helping to reduce costs; digital health monitoring will become accepted practice; medical R&D will come to rely on social media such as crowdsourcing. The personalization of medicine will lead to new insurance models, and electronic medical records and national e-health infrastructures will connect with online identity and digital passport technologies.

Retail. Ubiquitous connectivity will continue to transform the retail industry, seamlessly integrating the online and offline worlds, and ultimately leading to a form of augmented reality that allows a more elaborate presentation of retail goods. Peer reviews will become a real-time decision-making tool in physical stores as well as online, and social networks will become critical for brand awareness and customer preferences.

Travel. By 2020, business travel will decline in the face of costs and alternative meeting technologies. In the leisure segment, traditional intermediaries such as travel agents have already been largely cut out, and peer reviews have become a dominant form of deciding on vacation destinations. This will lead to increasingly individualized travel, online advice and information dictating travel plans in real time.

For managers, it is no longer sufficient to plan for the next few quarters, or even the next few years. Companies that aren’t willing to determine their strategies for the longer term — 10 to 15 years out — are putting their business models and value chains at risk. Executives must begin now to develop an agenda that includes an analysis of the capabilities and workforces they will need in the next decade and beyond. A critical step will be to make sure that the organization as a whole understands the coming changes, and that there are already people within the organization who are living these changes now, who don’t perceive them as a threat, and who can help integrate them into the organization’s business plan.

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Business Leaders Digest

Information You Can Use. Knowledge You Can Trust

This summary is taken from Business Leaders Digest monthly

The objective of BLD is to offer strategic insights, how-to articles, thought leadership pieces and other information to help you become more effective at the workplace.

Summaries from global top 100 business & management magazines, newspapers, websites & reports are published monthly in Business Leaders Digest which can be subscribed at a modest annual subscription of Rs1500 for corporates and Rs.900 for individuals in India or US$50 overseas. To subscribe or receive a sample issue, email at busleadersdigest@gmail.com


Learning When to Stop Momentum

Sloan Management Review,March 30, 2010

Teams that fight wildfires have much to teach business managers about preventing complex and dynamic problems from spiraling out of control.

In many disasters, an important factor is what we call “dysfunctional momentum,” which occurs when people continue to work toward an original goal without pausing to recalibrate or reexamine their processes, even in the face of cues that suggest they should change course. Dysfunctional momentum arises daily in organizations, and sometimes with dreadful results. The members of a project that spiraled out of control look back and wonder: How did we get there? How did we miss the cues that might have signaled huge problems ahead? Or, if they did see the cues: Why didn’t we change course?

The Leading Question

How does dysfunctional momentum come about and what can managers do to prevent it?

Findings

¦When engrossed in an action, we tend not to notice small problems that may grow into large ones.

¦To overcome dysfunctional momentum, we have to be interrupted or create an interruption ourselves.

¦Practice ‘‘situated humility.” As no one person can solve the problem alone, diverse input is essential.

Company managers can learn a lot about preventing dysfunctional momentum, and ultimately avoiding business disasters, from people whose everyday job is to manage complex and volatile situations. People involved in high-hazard work such as firefighting have to be more vigilant about emerging problems not only because of their responsibilities to the public but also because their lives depend on it. Thus, they are experts at recognizing and overcoming the forces of dysfunctional momentum — valuable skills to share with the rest of the world. And even on occasions when they fail to get it right, there are valuable lessons for us all.

Momentum can become dysfunctional for at least five reasons:

1. Action orientation. Our culture values action and decisiveness; we get rewarded for making progress and getting things done, especially in hypercompetitive business environments.

2. Inflexible planning. The implementation of plans is critical to organizational success and is one of the key ways in which managers display competence. But planning often locks business organizations into courses of action because the repercussions of going off-plan are so serious.

3. The ripple effect. The interdependencies of an organization’s components often mean that small changes in one part of the system can affect multiple other parts.

4. Rationalization. We experience pleasure when our beliefs are reinforced. Conversely, disconfirming evidence causes discomfort, so we tend to ignore it.

5. Deference to perceived expertise. Finally, momentum is fueled because people often rely on the experience of others, particularly those with more power and status, and abdicate their own responsibility for monitoring situations and taking action to change them if necessary.

Interruptions Situated humility is critical to overcoming dysfunctional momentum because it directly drives behaviors that create interruptions, which in turn may lead to revisions of beliefs and changes in actions. We identify four such behaviors:

1. Voicing concerns. Any good manager recognizes the importance of encouraging employees to speak up about problems or concerns. People closest to front-line operations, after all, are most likely to be the first ones to notice that situations may be going awry.

2. Being skeptical of experts. We also saw many instances of individuals not speaking up about impending dangers. The most common reason for that, however, was not what we might have expected. We know that people sometimes don’t voice their concerns because they fear repercussions — that in one way or another they will be punished.

3. Seeking diverse perspectives. When people, especially leaders, seek out a range of perspectives, they are actively interrupting their own thought processes and actions, thereby creating space to reevaluate the situation and potentially take different and more effective actions.

4. Creating availability/accessibility. Many of the incidents in which actions continued along a disastrous path had decision makers not only failing to seek out other perspectives but also making themselves unavailable to those perspectives.

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Business Leaders Digest

Information You Can Use. Knowledge You Can Trust

This summary is taken from Business Leaders Digest monthly

The objective of BLD is to offer strategic insights, how-to articles, thought leadership pieces and other

information to help you become more effective at the workplace.

Summaries from global top 100 business & management magazines, newspapers, websites & reports are published monthly in Business Leaders Digest which can be subscribed at a modest annual subscription of Rs1500 for corporates and Rs.900 for individuals only in India or US$50 overseas. To subscribe or receive a sample issue, email at busleadersdigest@gmail.com